Newsletter of the Section on Document Delivery and Interlending

Discussion papers to be presented:

Myoung Chung Wilson, Rutgers University Libraries, New Brunswick:
"Post Amazon.Com Reference Culture: the Work of Reference Librarians in the Age of Smart Machines."

Dr.M.Suriya, Department of Library & Information Science, Annamalai University, India:
"Changing patterns of Reference Culture: an international perspective"

Sharon Gause and Yolanda Maloney, University of Colorado at Boulder:
"Reference culture: change in theory or tempo"

Viveka Vessberg, Stockholm University Library:
"Digital reference service at Stockholm University Library"

Birgitta Fogelvik, The Royal Library of Sweden:
"Experiences from a new digital reference service at the Royal Library"

Annsofie Oscarsson, Convenor
Umeå University Library
S-901 74 Umeå
Sweden
tel:int+ 46 90 786 5491,
fax: 46 90 786 7474
annsofie.oscarsson@ub.umu.se

Section Program: "An Outsiders' Guide to Document Delivery in SE Asia."

Program Chair: Lone Hansen

Speakers:

Dr. Paul Poon, director of the library at City University in Hong Kong (LBPPOON@cityu.edu.hk)

Abstract: Interlibrary lending (ILL) is a time-honoured activity among the university libraries in Hong Kong. With the information explosion, proliferating amounts of published materials, soaring prices of monographs and serials subscriptions as well as tightening budgets, the role of ILL in supplying research materials to meet the needs of the staff and students becomes more and more important. It is the aim of this paper to review the evolution of ILL activities in Hong Kong and, at the same time, to answer some of the questions that outsiders may find interesting by using the City University of Hong Kong as an example.

Dr. Raja Abdullah Yacob, dean of the library and information science school at the MARA Institute of Technology in Kuala Lumpur (rary@salam.itm.edu.my)

Abstract: The 1990s witnessed a momentous development in the information industry in Malaysia. There have been a number of events that were instrumental to positive attitudes towards information, leading to increasing demands for quality information services both by the public and the private sectors. The most prominent development was the Multi-Media Super Corridor which preceded our fast growing automotive and heavy industries, both of which place high quality information as high priority. Although the economic downturn has affected adversely the opportunity for students to get education and training abroad, it has nevertheless given a new impetus for the creation of a vast local home-grown education infra-structure. While the economic and business activities have been sluggish, the field of education and training has become an ever expanding and prolific industry. Mushrooms of commercial colleges and public universities are being established, most of which have links with universities abroad. Given such scenario and with support from the government, the goal of creating Malaysia as the centre for academic excellence has become a reality. Growth of universities and colleges means more libraries but being at the infancy stage, most of them would rely very much on resource sharing for their information consumption. It would be interesting to see the role and the current status of interlending (ILL) and document supply , with some references to the way library and information students and practising librarians come to terms with it. The paper also touches on the ILL services and usage in Malaysia and the extent to which the services are rendered.

Ms. Boontharee Phoonchai, head of reference at the Asian Institute of Technology in Bangkok (ref@ait.ac.th)

Abstract: The paper aims to present an account on the background information and the development of interlibrary loan services in Thailand. The role of interlending and document supply is reviewed as a practical tool for supplementing the collection of an academic institution. The presentation will cover the national document supply and ILL systems as well as international document supply system.

UAP Core Programme Workshop
The Current State of Document Delivery in South East Asia: measuring progress since the 1995 Workshop in Bangkok.

A UAP Workshop held in Bangkok in 1995 considered the state of library development in SouthEast Asia and allowed participants from many countries to describe the situation in their own region, with an emphasis on document supply. This 1999 workshop will be a follow-up to that 1995 event. Presentations will be given by representatives from the same countries, in some cases by the same speakers, and will explore if and what progress has been made since 1995.

Speakers:

Introduction
Graham Cornish, UAP Core Programme Director, and organiser and chair of the 1995 UAP Workshop.

Keynote paper: an overview of resource-sharing in South East Asia
Speaker to be confirmed

Country report: Brunei Darussalam
Mrs Nellie Sunny
Deputy Director, Dewan Bahasa dan Pustaka Brunei

Country report: Malaysia
Ms Chin Loy Jyoon
Librarian, Document Delivery Services, National Library of Malaysia

Country report: Myanmar
Mr Khin Muang Tin, Deputy Director-General, Department of Cultural Institute, Yangon, Myanmar

IFLA Regional Section for Asia and Oceania
Amelia McKenzie, Chair, Regional Section for Asia and Oceania

Country report: Cambodia
Mr Ngu Ben, Librarian, Council of Ministers, Cambodia

Country report: Vietnam
Speaker to be confirmed

Country report: Lao PDR
Bouakhay Phengphachan, National Library of Laos, Ministry of Information and Culture, Lao PDR (to be confirmed)

Country report: Thailand
Mr Prachark Wattananusit
Chief, Center for Exchange and Interlibrary Loan, Assistant Director for International Affairs

Opportunity for discussion and conclusions
Graham Cornish, UAP Core Programme Director

Project Report: Guidelines for Sending ILL Requests by Email
(Discussion Document)

International guidelines already exist for sending ILL requests by fax transmission (www.ifla.org/VI/2/p3/g-fax.htm), and the IFLA Office for International Lending has now been charged with producing new guidelines for sending ILL requests by email.

A survey was carried out in May 1999 to ascertain current practice, and to find out what guidelines exist already. The systems in use by the major document supply services and large ILL transmission systems were also taken into account.

The research concluded that email is increasingly used as a standard format for sending ILL requests. Often this means that some sort of structured messaging system is used (the Canadian AVISO system, for example, or the British Library Document Supply Centre's ARTemail system) or that messages are sent using a system which conforms to the ISO ILL Protocol Standard (ISO 10160 and ISO 10161), where requests have to be structured according to the rules laid down by the standard itself.

However, ordinary freeform email messages where all the elements of the request are given in the body of the email message are also widely sent and it is for this type of email ILL requests that these guidelines have been developed.

These international guidelines should be used in conjunction with any national guidelines already in existence, and in practice should take account of any agreed procedures already in place between co-operative libraries.

This document consists of:
_ the guidelines
_ some examples
_ a bibliography of existing national guidelines and related documents

The guidelines

1. Email requests are widely accepted by ILL departments, but there is no obligation by libraries to do so. If in doubt, libraries are advised to contact the supplying library to confirm that email requests will be accepted.

2. Libraries should be aware that there may be a time delay between sending an ILL request by email and its receipt by the supplying library. Supplying libraries cannot be held responsible for any delays caused by such interruption to the delivery of email messages.

3. If national or regional guidelines already exist, these international guidelines should be used in conjunction with existing documentation. These international guidelines should take precedence when dealing with ILL requests between countries.

4. These international guidelines should be used when transmitting freeform unstructured email messages. If requests are transmitted through a proprietary structured messaging system, or through a system which conforms to the ISO ILL Protocol Standard (ISO 10160 and ISO 10161), then requests must be structured according to the system rules, which may differ from these guidelines.

5. The following elements should be included in ILL requests sent by email. The names given by the ISO ILL Protocol Standard (ISO 10160 and 10161) to each element are given in round brackets at each sub-heading:
   5.1 Subject line
   The subject line of the message should read ILL Request and should be followed by the request number assigned by the requesting library.

   5.2 Body of message
   The message should contain the following:

   5.2.1 Date ("Service date and time")
   Although the date is supplied by the email system and appears in the header information of all email messages, this can be lost when messages are forwarded or replied to, or when 'chaser' messages are sent, so the date should be repeated in the body of the message.

   5.2.2 Name of supplying library ("Responder Identification")
   The message should begin with some identification of the library or ILL department to which the message is being addressed. As a minimum this should be the name of the library, the email address of the ILL department, or a recognised library code.

   5.2.3 Bibliographic description ("Item identification")
   A full description of the item required.
   For books: author, title, edition, publisher, place of publication, date of publication, ISBN, series title and number.
   For serials: serial title, volume, part, date of issue, pagination, author and title of article, ISSN.

   5.2.4 Call number or verification source (included in "Item identification")
   If the item is known to be held by the supplying library, and the call number or shelfmark is known, this must be provided. If the location of the item is not known, a verification source should be given.

   5.2.5 Cost information ("Cost information")
   This might include
   _ a maximum acceptable cost
   _ the willingness to pay a fee
   _ a request to be advised of the cost before delivery
   _ preferred method of payment eg IFLA Vouchers, invoice

   5.2.6 Preferred method of delivery ("Delivery service")
   The preferred method of delivery, for example, ARIEL transmission.

   5.2.7 Notes ("Search type", "ILL service type")
   This might include
   _ Date by which the item is needed, particularly if the request is urgent.
   _ Type of request accepted or unacceptable such as loan, photocopy or microfiche

   5.2.8 Copyright compliance ("Copyright compliance")
   For photocopy requests, a copyright declaration, which will vary in different countries.

   5.2.9 Client identification ("Client identification")
   Information describing the client or end-user for whom the item is being requested. This might be the client's name, or an identification number.

   5.2.10 Full address of requesting library ("Requester identification")
   Full address and contact information, including the email address of the requesting library, as this can sometimes be lost from the email header information.

   5.2.11 Delivery address ("Delivery address")
   The postal or electronic address to which the item should be delivered if this is different from the address of the requesting library. Include an ARIEL IP address or email if delivery is required by this method.

IFLA Office for UAP and International Lending
July 1999

Examples

Example A: Loan

Email message:
To: Interlibrary Loans, Anytown University of Technology
Date: 4 April 1999

According to your catalogue, you hold
"Quotodianum fennicum: daily life in medieval Finland; edited by Christian Krotzl and Jaakko Masonen. 1989 (Medium Aevum quotidianum, 19)
Shelfmark xyz345.23

Please would you be willing to lend - maxcost 4 IFLA ILL Vouchers.

Please send the item direct to
Interlibrary Loans
Sometown City University
Sometown, UK

Billing address: as below.

Thank you

Sara Gould
ILL Department
Bridgetown University
Bridgetown, UK
email sara.gould@bridg.ac.uk
Fax: ++44 1937 546254

Example B: Photocopy

Email message:
To: Interlibrary Loans, Anytown University of Technology
Date: 4 April 1999

Are you able to supply the following journal article for one of our users?
Need before: 1 August 1999

Journal: Psychiatric care, Vol 5, no 2, April 1998, p.72-75
Author: Garner, R
Title: Telematics: the potential of computer mediated communication in professional practice

Your accession number: 19980624264
This would be CCG for copyright compliance
Patron: Gould, Sara

Please send article to:
Interlibrary Loans
Sometown City University
Sometown, UK

Or fax to: ++44 9876 543234

Bibliography

ISO ILL Protocol Standard, ISO 10160 and 10161. 1997

American Library Association (ALA) Interlibrary Loan Committee, Reference and Adult Services Division. "Guidelines and procedures for telefacsimile and electronic delivery of interlibrary loan requests and materials". http://www.ala.org/rusa/tele.html

Colussi, Gianni. "How to write an email for ILL-DD: a librarian's guide to requesting ILL or obtaining photocopies simply but effectively [by email]". Http://www.aib.it/aib/lis/illem.htm. In Italian.

South Africa Interlending Scheme. Guidelines for sending ILL requests by email. Contact Celeste Botha, the State Library of South Africa. Email celeste@statelib.pwv.gov.za

Sara Gould
IFLA Office for UAP and International Lending
Fax: +44 1937 546478
Email: sara.gould@bl.uk

International Federation of Library Associations and Institutions(IFLA)

Recommendations for Interlibrary Loan Response Codes

Introduction

In the past to provide an item through inter-library loan would require the physical supplying of a book or item, but now it may be more efficient to supply the material through electronic means such as faxing or through e-mail. Inter-library loan requests used to order inter-library loans, may similarly be delivered using these methods.

The problem

Worldwide there are many different sets of codes in use between libraries for use with inter-library loans or some libraries may write the replies using natural language rather than code. As inter-library loans are becoming increasingly more international there is the problem of the requesting and supplying libraries using different languages or even alphabets. This can create confusion over the response given or make it impossible for libraries to understand each other.

Method

To create the comprehensive list, existing response codes had to be studied and compared and the opinions of inter-library loan librarians sought and analysed. To achieve this e-mails and letters were sent to inter-library loan librarians and major document supply services.

Once the list had been compiled it was then necessary to assign a code to each response. These codes were forwarded to inter-library loan librarians for their comments before they were finalised. In due course the response codes will be translated into different languages to make it accessible to as many users as possible.

Results

When the different response code lists were compared it became apparent that many of the responses were common to them all, although they maybe expressed differently. Some codes used are unique especially if the library using them specialises in certain materials.

The combined list contained 29 codes which covered the vast majority of responses librarians require. The list then needed to be assigned a code, which was a numeric code to overcome any language barriers. Originally a 3 digit code was used starting at 101 but after consultation with Mary Jackson at the Association of Research Libraries, USA, it was decided that as the ISO ILL Protocol already used a numeric code, having two lists of codes using different numeric values to convey the same information could be confusing.

Twenty of the codes used by the new IFLA list and the ISO ILL Protocol were the same so it was agreed they would have the same numeric code in both lists. The 9 responses used by the IFLA list but not contained in the ISO Protocol were given new numeric codes not used in the Protocol. The IFLA list is attached as Appendix A which shows the codes used are numbers 1 - 38 with certain numbers not used to prevent confusion with ISO ILL Protocol codes already in use.

The definition of what the IFLA response codes mean has been kept brief in Appendix A to make the list easier to use as a reference tool.

Conclusion

The list can be easily added to if librarians find situations where there is no suitable code or advances in technology necessitate new codes.

Richard Ebdon
19 July 1999

IFLA Offices for UAP and International Lending
c/o The British Library
Boston Spa
Wetherby
West Yorkshire
LS23 7BQ
United Kingdom

Email: richard.ebdon@bl.uk

IFLA
List of Recommended Inter-Library Loan Response Codes

1     The item requested is currently on loan or in use by a reader.

2     In process, the item has been received but is not yet ready for use.

3     The item has been lost from stock.

4     The item is non-circulating (we hold the item but it is not available for loan).

5     The title or item is not held.

6     The item is on order, but has not yet been received.

7     Title owned but requested issue/part not yet received.

8     The item is at bindery.

9     The part required is not held.

10     The item is missing from stock, but may be available in the future.

11     The item is on course reserve and not available for loan.

12     The item can not be loaned because it is damaged and/or is in poor physical condition.

13     The cost of the ILL is greater than the maximum cost indicated on the request form. If this cost is acceptable please reapply.

15     Payment required before ILL transaction.

16     Request does not include indication of copyright compliance.

17     Unable to trace the item with the information quoted. Please check your reference.

18     No locations have been found.

24     Preferred delivery time not possible

26     Being processed for supply

27     Other *

30     Library closed.

32     Item not held. Name and address of a potential supplier to follow.

33     Unable to send via the type of delivery method requested.

34     The supplied item may only be used within the requesting library.

35     Supplied item only to be used under the supervision of a librarian and/or in the special collections department .

36     Supplied item not to be photocopied and/or reproduced.

37     Client signature required.

38     Copyright regulations do nor permit this item to be copied.

* May be followed by free-text and should only be used where there is no appropriate code.

Correspondence: Special Mailing Rates for Books and Cultural Materials

Dear Sjoerd and Graham:

.... I'm responding to a copy of a letter sent to Sjoerd from SALALM expressing its concern at the current high mailing prices for books and other library materials from Brazil. It concludes with the suggestion that SALALM and IFLA work together towards the initiation of special mailing rates for books and cultural materials.

At the mid-winter meeting of the American Library Association, there was a meeting conducted by the Association for Research Libraries. At that meeting, we heard from several European colleagues who pointed out that the primary bane of out-of-country document delivery is the cost of shipping materials. It isn't that we don't trust each other. At that time, I mentioned to both Mary Jackson and Chris Wright that perhaps one thing that the IFLA SC on Document Delivery and ILL might take up *was* the possibility of encouraging national postal services to reduce rates for libraries and library materials. The letter from SALALM supports this concept.

I would, therefore, like to urge that DD&ILL bring this up as a topic of discussion during the IFLA conference to see if doing something along these lines is possible. I believe Mary Jackson has had some experience with this and could probably provide some excellent insight (as she always does). While I'm sure immediate universal buy-in won't be possible, I would hope we could start with a core number of countries that could be approached. Perhaps if some do, the momentum will be contagious!

Cordially,

Marjorie
Marjorie E. Bloss,
Vice President for Library Operations

Proposed Revisions: Medium Term Program and Action Plan, 2000-2001

2001/Boston: Adopt final Medium Term Programme (2002-2005) and matching Action Plan (2002-2003).

Medium Term Programme 1998-2001

Section on Document Delivery and Interlending

Nature and Purpose

Objectives

(The following text is suggested as replacement for the preceding paragraphs when the overall MTP is revised in Jerusalem/2000. It more closely follows IFLA guidelines for MTP composition.)

Scope

The Section's primary objective is to extend and improve document delivery and interlending both nationally and internationally through the use of new technologies and increased cooperation among libraries and document suppliers.

The Section monitors developments and provides information to its membership through a twice-yearly newsletter, programs at IFLA conferences, support of document delivery workshops, and cooperative projects with the IFLA Office of Interlending and other international organizations.]

Goals for 1998-2001

1. Optimize international access to document location information.
2. Monitor the impact of electronic publishing and other forms of automation on document delivery and ILL.
3. Monitor the impact of copyright and other legal matters on document delivery in all forms.
4. Develop principles and models in charging for document delivery and interlending.
5. Address the special problems of document delivery and interlending in developing countries.
6. Provide regional seminars and other forms of training for specialists in document delivery and interlending.
7. Training in meeting users needs (satisfying the user).
8. Develop and implement protocols and standards.
9. Develop statistical methods in document delivery and interlending.

Annex: Action Plan, [1998-1999] 2000-2001

Goal 1: Optimize international access to document location information by [creating a World Directory of Union Catalogues] supporting efforts to create virtual libraries that make holdings information accessible world wide.

1. [Accomplished] The project intends to gather information about the world's national union catalogues and is done in cooperation with the UAP Core Programme and the IFLA Sections on Serial Publications, Bibliography and the ISBN and ISSN International Centres.

2. [Accomplished - electronic only??] The results of the survey are to be published on IFLANET and as a hard copy.

3. [Accomplished - no hard copy??] The presentation of the hard copy publication should take place during a special session at the IFLA Conference in Amsterdam or Bangkok. (Graham Cornish and UAP Office.)

New Activity: ??

Goal 2: Monitor the impact of electronic publishing and other forms of technology on document delivery and ILL.

New Activity 1: Monitor developments in consortia and national licensing of electronic publications, especially as this effects the ability of libraries to provide copies for interlibrary lending.

• [Accomplished] Present a programme in Amsterdam on the topic of Electronic Publishing and the Transformation of Document Delivery and interlending.

• [See new activity 1] Develop an action agenda as a result of the programme in Amsterdam.

• [Continue under 4 below] Support the UAP Office in its efforts to create an electronic version of the voucher scheme.
  Goal 3: Monitor the impact of copyright and other legal matters on document delivery in all forms.

  1. [Continue] Serve as an advocate for a balance in copyright issues by providing technical and specialist expertise to the new IFLA Committee on Copyright and other Legal Matters. Raise issues regarding customs barriers, cultural exports, and disputed collections.

  2. [See new activity 2] Monitor national developments and share with committee and other appropriate bodies.

  3. [Drop] Contribute articles to appropriate print and electronic resources.

  New Activity 2: Monitor IFLA stand on licensing that prohibits further lending.

  New Activity 3: Monitor effect of new copyright laws and regulations that prohibit digitizing of copyrighted material, especially as they effect libraries' ability to deliver copies electronically, as by using Ariel digital fax technology.

  New Activity 4: Explore ways to encourage national postal services and commercial delivery services to reduce rates for the international exchange of library materials.

  Goal 4: Develop principles and models in charging for document delivery and ILL.

  New Activity 1: Support actions of IFLA Office for International Lending to develop electronic voucher scheme.

  Goal 5: Address the special problems of document delivery and interlending in developing countries.

  1. [Accomplished] Present intermediate results of the Section's project on "Document Delivery and Interlending in Developing Countries," which is conceived as a model project for future projects of a similar nature, by organizing a programme at the Amsterdam conference where African partners join Danish and Norwegian sponsors to provide an evaluation from both sides.

  2. [Accomplished] Because of the model character of the project, emphasis shall not only be put on the results but also on the way the results have been achieved. Spreading project management experience will be an important point.

  3. [Accomplished] The members of the Section will take care to make the project and its results known both nationally and internationally and in conferences and through publications.

  New Activity 1: Produce a program for the Jerusalem/2000 conference on Acquisition and Document Delivery of Culturally Sensitive Materials. (Agneta Lindh has offered to chair the program which will be developed in combination with FAIFE and the Section on Acquisitions and Collection Development.)

  Goal 6: Provide regional seminars and other forms of training for specialists in document delivery and interlending. [No activities pending]

  1. [Replaced by Bangkok Workshop] Arrange a training session for interlending specialists within the Bangkok conference in cooperation with the UAP Office.

  2. [Accomplished] Investigate the Standing Committee's ability to provide early financial support for the 6th International ILDS Conference in Pretoria, South Africa in 1999.

  Goal 7: Training in meeting users' needs - satisfying the user. (No activity pending.)

  The S/C supports the activities of the Discussion Group on Reference Work.

  Goal 8: Develop and implement protocols and standards.

  1. [Accomplished] Expedite the implementation of the ISO ILL Protocol by developing an IFLA-sponsored model presentation and resource packet for use in conferences, workshops and similar gatherings to promote the use of the ISO ILL Protocol 10160 and 10161. The responsibility for the project lies with Standing Committee Member Mary E. Jackson (USA).

  2. [ Accomplished] The project includes the following steps:
     • development of the presentation and the resource packet
     • test of the presentation and the resource packet
     • promotion of materials in appropriate conferences and workshops

  [Postponed for technical reasons] A presentation and one test of the material in the form of a poster session is planned for the Bangkok conference.

  A workshop is planned for the [Bangkok] Boston/2001 conference with 3 vendors demonstrating the ability to pass a request across dissimilar systems by using the protocol.

  New Activity: Monitor the implementation of the ISO ILL protocols as they effect interoperability of systems in the international arena.

  Goal 9: Develop statistical methods in document delivery and interlending.

  New Activity: Study applicability to international lending of US efforts to implement "best practices" for ILL.

Appendix: List of Standing Committee Members, 1999-2004

Appendix: List of Section Members, 1999

ALBANIA

ARGENTINA

AUSTRIA

Vienna International Centre Library
Vienna

AUSTRALIA

Monash University Library
Clayton, Victoria

State Library of New South Wales
Sydney, New South Wales

Queensland University of Technology
Brisbane, Queensland

Royal Melbourne Institute of Technology
Melbourne, Victoria

University of Melbourne Library
Parkville, Victoria

BELGIUM

Bibliotheek van de Universitaire Instelling Antwerpen,
Wilrijk, Antwerpen

European Association for Health Information and Libraries
Brussels

BULGARIA

BRAZIL

BOTSWANA

Botswana Technology Centre
Gaborone

BELARUS

CANADA

Canadian Library Association
Ottawa, Ontario

Canadian Association of Research Libraries/Association des bibliotheques de recherche du Canada
Ottawa, Ontario

Universite du Quebec a Montreal
Montreal, Quebec

Canada Institute for Scientific & Technical Information (CISTI)
Ottawa, Ontario

National Library of Canada/Bibliotheque National du Canada
Ottawa, Ontario

Saskatchewan Provincial Library
Regina, Saskatchewan

CHINA

National Library of China
Beijing

Bureau of International Exchange of Publications
Taipei, Taiwan

Beijing University Library
Beijing

CZECH REPUBLIC

DENMARK

Demarks Forskningsbiblioteksforening
Odense

Statsbiblioteket
Arhus

Dansk Biblioteks Center as Tempovej
Ballerup

Folkebibliotekernes Depotbibliotek/Danish Repository Library
Ballerup

Det Kongelige Bibliotek/The Royal Library
Copenhagen

Biblioteksstyrelsen/Danish National Library Authority
Copenhagen

National Library of Education
Copenhagen

Danish Veterinary & Agricultural Library
Frederiksberg

ESTONIA

FINLAND

Helsinki University of Technology
Helsinki

Helsinki University Library
Helsinki

Institute for Russian and East European Studies
Helsinki

Agricultural Library
University of Helsinki,
Helsinki

National Repository Library
Kuopio

Kuopion Yliopiston kirjasto/Kuopio
University Library,
Kuopio

Donner Institute for Research in Religious & Cultural History
Abo

Turun yliopiston kirjasto/Turku
University Library
Turku

FRANCE

Association des Bibliothecaires Francais
Paris

Federation Francaise de Cooperation entre Bibliotheques Publiques
Paris

Bibliotheques de l"universite Rene Descartes
Paris

Bibliotheque Centrale du service de Sante des Armees
Paris

Fondation National des Sciences Politiques, Bibliotheque
Paris

Bibliotheque Nationale de France
Paris

Ms. Marcelle Beaudiquez
Paris
Institut de l'Information Scientifique et Technique
Vandoeuvre-les-Nancy

Agence Bibliographique de l'enseignement Superieur
Montpellier

GERMANY

Staats- und Universitatsbibliothek
Bremen

Staats- und Universitatsbibliothek
Frankfort

Universitatsbibliothek Hannover und Technische Informationsbibliothek
Hannover

Forschungszentrum Julich GmbH
Julich

Hochschulbibliothekszentrum des Landes Nordrhein-Westfalen
Koln

Universitatsbibliothek Tubingen
Tubingen

Deutsche Zentralbibliothek fur Medizin
Koln

Universitatsbibliothek, Bibliotheca Albertina
Leipzig

GHANA

GUADELOUPE

IRELAND

ICELAND

IRAN

ITALY

Istituto Centrale per il Catalogo Unico delle Biblioteche
Rome

European Commissiion, Directorate General Joint Reserach Centre
Ispra

Istituto Superiore di Sanita
Rome

JAMAICA

JAPAN

National Diet Library
Tokyo

KENYA

KOREA

Ehwa Womans University
Seoul

MOROCCO

MACEDONIA

MALAYSIA

Perpustakaan Negara Malaysia/National Library of Malaysia
Kuala Lumpur

MEXICO

Ms. Elda Monica Guerrero c/o CIDE
Mexico City

NAMIBIA

University of Namibia Windhoek
Namibia

NETHERLANDS

Universiteitsbibliotheek van Amsterdam
Amsterdam

Koninklijke Bibliotheek
The Hague

Stichting Pica
Leiden

European Bureau of Library, Information and Documentation
The Hague

Johan van der Halm
c/o Johan van der Halm Information Consultancy
Amersfoort

NIGERIA

NORWAY

Universitetsbiblioteket i Bergen
Bergen

Riksbibliotektjenesten
Oslo

Universitetsbiblioteket i Oslo/University of Oslo Library
Oslo

Nasjonalbiblioteket/National Library of Norway
Oslo

Norwegian School of Marketing Oslo
Norwegian Broadcasting Corporation
Oslo

PUERTO RICO

PORTUGAL

Universidada da Madeira
Funchal

RUSSIAN FEDERATION

International Association of Research, Scientific and Technical Libraries
Moscow

SAUDIA ARABIA

SLOVAKIA

SOUTH AFRICA

University of South Africa
Pretoria

W. D. Bennett, c/o Peninsula Technkon, Library & Information Services
Bellville
SPAIN

Biblioteca de Catalunya
Barcelona

Biblioteca Nacional
Madrid

Biblioteca Universidad de Navarra
Pamplona

Servei de Biblioteques i del Patrimoni Bibliografic
Barcelona

Universidad de Cantabria
Santander

Biblioteca Central de Ciencias Experimentales
Madrid

Biblioteca de Andalucia
Granada

Biblioteca de la Universitat de Girona
Girona

Biblioteca de la Universidad Complutense de Madrid
Madrid

Universidad Catolica de Avila
Avila

SRI LANKA

SWEDEN

Kungliga Biblioteket/Svergies Nationalbibliotek
Stockholm

Statens Kulturrad/Swedish National Council for Cultural Affairs
Stockholm

Stockholm Univeristy Library with the Library of the Royal Swedish Academy of Sciences
Stockholm

Uppsala University Library
Uppsala

Umea University Library
Umea

Karolinska Institute Library
Stockholm

Malmo Stadsbibliotek
Malmo

SWITZERLAND

Bibliotheque Nationale Suisse
Berne

Universite de Geneve
Geneva

Bibliotheque et Centre de Documentation de la Faculte de Medicine
Lausanne

THAILAND

Makhidol University Library
Nakornpathom

Bank of Thailand Library
Bangkok

TURKEY

Tubitak-Ulakbim National Academic Network and Information Center
Ankara

Yuksekogretim Kurulu Baskanligi/Higher Education Council
Ankara

Milli Kutuphane Yardim Dernegi/Turkish National Library Assistance Association
Ankara

UNITED KINGDOM

National Library of Scotland Edinburg
Scotland

The British Library
Yorkshire

Standing Conference of National and University Libraries
London

Forum for Interlending
London

UNITED STATES

Armed Forces Medical Library
Falls Church, Virginia

Center for Research Libraries
Chicago, Illinois

Chicago Public Library
Chicago, Illinois

Cornel University Library
Ithaca, New York

International Reading Association
Newark, Delaware

Iowa State University of Science and Technology
Ames, Iowa

Library of Congress
Washington, D.C.

Memorial Library, University of Wisconsin
Madison, Wisconsin

National Library of Medicine
Bethesda, Maryland

OCLC Library
Dublin, Ohio

Iowa State University of Science and Technology
Ames, Iowa

Special Libraries Association
Washington, D.C.

Stanford University Libraries
Stanford, California

State University of New York at Albany
Albany, New York

University of Delaware Library
Newark, Delaware

University of North Carolina at Chapel Hill
Chapel Hill, North Carolina

University of Southern California
Los Angeles, California

Ms. Antoinette Paris Powell
Lexington, Kentucky