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• Newsletter
• Annual Report

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Reference and Information Services Section

Scope

The Reference and Information Services Section will address all aspects of reference work, in all types of libraries, in all regions of the world. Current interests encompass the new electronic environment and the resulting changes in reference work, the future role of reference work, and the quality of reference services.

• User-centered reference services
• Organization and staffing of reference services
• Ethics and the provision of high quality service
• The impact of the digital environment on reference services
• Reference collections in a digital world
• Continuing education of reference librarians
• Marketing/Visibility of library reference services
• Providing a forum for information on the nature of reference work in different parts of the world

Strategic Plan

• 2006-2007:
• 2004-2005:

Publications

• Arabic: [PDF version]
• Chinese: [PDF version]
• Dutch: Richtlijnen voor Digitale Inlichtingen
• English: IFLA Digital Reference Guidelines
• French: Lignes directrices de l'IFLA en matière de référence numérique
• German: IFLA Richtlinien Digitale Auskunft
• Greek: [PDF version]
• Italian: Linee Guida per il servizio di digital reference
• Latvian: [PDF version]
• Spanish: Recomendaciones para el Servicio de Referencia Digital
• Swedish: Riktlinjer för digital referensservice

• Toolkit for Developing Reference Services
• IFLA Digital Reference Standards Project
• Collaborative e-reference services around the 2005-2006

Newsletter

• February 2007
• July 2005, Volume 4
• Summer 2004, Volume 3
• Summer 2003, Volume 2
• Summer 2002, Volume 1

Annual Report

Conferences

• Satellite Meeting – Document Delivery and Resource Sharing Section, Acquisition and Collection Development Section, and Reference and Information Services Section
  Theme: Rethinking Access to Information: Evolving perspectives on information content and delivery
  5 - 7 August 2008, Boston, MA, USA
• Satellite Pre-Conference - Reference and Information Services Section together with Genealogy and Local History Section
  Theme: Genealogy and Local History for All: Services to Multicultural Communities
  6 - 7 August 2008, Ottawa, Canada
  
• Call for Papers World Library and Information Congress: 10-14 August 2008, Québec, Canada - "Have we blown up the reference desk? Reference Services in virtual worlds"
  
• Papers presented during Satellite meeting: Järvenpää, Finland, 11-12 August 2005: The Physical Library and Beyond

Minutes of Meetings

• Minutes, Midterm, March 2008
• Minutes, Durban, August 2007
• Minutes, New Brunswick, NJ USA, March 2007
• Minutes, Seoul, August 2006
• Minutes, Paris, March 2006
• Minutes, Oslo, August 2005
• Minutes, Rome, March 2005
• Minutes, Buenos Aires, August 2004
• Minutes, Berlin, August 2003
• Minutes, Glasgow, August 2002
• Minutes, Boston, August 2001
• Report, Jerusalem, August 2000
• Report, Bangkok, August 1999
• Report, Amsterdam, August 1998
• Report, Copenhagen, August 1997

Mailing list:

Useful Addresses

• Standing Committee members