Guidelines for Best Practice in Interlibrary Loan and Document Delivery

This leaflet stems from discussions held among members of the Document Delivery and Resource Sharing Section of IFLA. It is based on best practices formulated from the following studies:

  • Performance of Interlending in Nordic Academic Libraries: Report for NORDINFO Board
    Pentti Vattulainen, 2003
  • Measuring the Performance of Interlibrary Loan Operations in North American Research & College Libraries
    Mary E. Jackson. Washington: Association of Research Libraries, 1998
  • Interlibrary Loan and Document Delivery Benchmarking Study
    National Resource Sharing Working Group; Canberra: National Library of Australia, 2001

These are brief guidelines for use within your own interlibrary loan department and are standards to strive for. We are aware that not all libraries will be able to implement all the recommendations, but we would nevertheless encourage libraries to use these guidelines as a basis for their current service and to influence future development.

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Guidelines, Document Delivery and Resource Sharing

Last update: 14 October 2013