Reference and Information Services Section

Division: Library Services

The Reference and Information Services Section will address all aspects of reference work, in all types of libraries, in all regions of the world. Current interests encompass the new electronic environment and the resulting changes in reference work, the future role of reference work, and the quality of reference services.

Future investigation, discussion, and programming will focus on:-

  • User-centered reference services
  • Organization, education and staffing of reference services
  • Ethics and the provision of high quality service
  • The impact of social media and mobile technologies on reference and information services
  • Reference collections in a digital world
  • Changing business models from publishers for provision of reference information
  • Marketing/Visibility of library reference services
  • Providing a forum for information on the nature of reference work in different parts of the world

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Reference and Information Services, Sections

Last update: 6 October 2015

Latest News

RISS Statement on Libraries and Development

At WLIC 2016 the Reference and Information Services Section finalized a document on libraries and development. This publication details the ways in which reference and other information services support the UN's 2030 Agenda, commonly known as the Sustainable Development Goals.

24 August 2016

Reference Interview - Jin HongYa, Subject Librarian, Deputy Director of Reader’s Service Center, Shanghai Library, China

Jin HongYa Read the latest in our series of "Reference Interviews" with RISS Standing Committee Members!

16 February 2016