4th QQML 2012 International Conference
New Trends in Library Science
22 – 25 May 2012
Qualitative and Quantitative Methods (QQM) are proved more and more popular tools for Librarians, because of their usefulness to the everyday professional life. QQM aim to the assessment and improvement of the services, to the measurement of the functional effectiveness and efficiency. QQM are the mean to make decisions on fund allocation and financial alternatives. Librarians use also QQM in order to determine why and when their users appreciate their services. This is the starting point of the innovation involvement and the ongoing procedure of the excellent performance.
Systematic development of quality management in libraries requires a detailed framework, including the quality management standards, the measurement indicators, the self-appraisal schedules and the operational rules. These standards are practice-oriented tools and a benchmarking result. Their basic function is to express responsibly the customer (library user) -supplier (library services) relationship and provide a systematic approach to the continuous change onto excellence. The indoor and outdoor relationships of libraries are dependent of their communication and marketing capabilities, challenges, opportunities and implementation programmes.
QQML2009, QQML2010 and QQML2011 were successful events both from the number and quality of the presentations and from the post conference publications in Journals and Books. QQML2012 will continue and expand the related topics.
The 5th QQML 2013 International Conference will be organized in Rome, Italy.
Compete details, including abstract submission requirements, are available at: www.isast.org.
Sponsored by the IFLA Information Literacy Section
Last update: 4 October 2012