IFLA Annual Conference website

IFLA Conference

World Library and Information Congress: 75th IFLA General Conference and Assembly

"Libraries create futures: Building on cultural heritage"

23-27 August 2009, Milan, Italy

Spanish translation

Call for Papers

Reference and Information Services Section

Theme: "The Pro-Active Librarian: the how and the why"

The IFLA Reference and Information Services Section invites the submission of proposals for papers to be presented at a two-hour session in Milan.

Subjects of interest

The How – here we are looking for papers on the full range of information services underlining active involvement between librarians and users.

Our subjects of interest are:

  • Marketing your reference and information services
  • Being user-centred instead of service-centred
  • Developing soft skills – communication, empathy and comfort levels
  • Pushing out information via blogs, mobile phone services, ‘embedded’ librarians

The Why – we want to look at, and try and answer these questions:

  • What is gained when moving from the physical desk to the virtual desk?
  • Do technical improvements lead to service improvements?
  • Can the librarian act as a consultant and catalyst for collaboration?
  • How can we monitor and improve the quality of the different services?


Deadline for submitting a detailed one-page abstract and full author details is 22January2009. Late submissions will not be considered.

The selected presenters will be notified by endofFebruary 2009.


The papers must be written in English, or with an English translation attached, and should be no longer than maximum 5,000 words with an abstract of 350 words.

Selected papers will be published on the IFLA website prior to the Congress and must be submitted no later than 1May2009.

Presentations at the open session will be a summary of the paper in English or a virtual presentation with accompanying introduction - either should not exceed 20 minutes in length. There will be an open forum to allow audience interaction with the speakers, who should be fluent in English.

Please note that the expenses of attending the Milan conference will be the responsibility of the author(s)/presenter(s) of accepted papers and at least one of the presenters/authors must be present for the programme.

Please email your submission to:

Amanda Duffy
184 Burnt Oak Lane, Sidcup, DA15 9DG
United Kingdom