General Information

Payment System for International Interlibrary Transactions

The IFLA Voucher Scheme makes it easy for you to pay for your international interlibrary requests, by using a voucher instead of money.

How does the Scheme work? 

The scheme is based on a re-useable plastic voucher, which represents a standard payment for one transaction.

Libraries can purchase a supply of vouchers from IFLA HQ for EUR 8 each (full voucher) or EUR 4 each (half voucher). The supplying library determines the quantity of vouchers needed for the loan and retains it to be re-used for another transaction at a later date, when it wishes to borrow from another library. See below for further information on how to order vouchers from IFLA HQ.

Libraries that supply more items than they request can redeem their excess vouchers by sending them to IFLA HQ. They will receive a refund of EUR 8 per full voucher or EUR 4 per half voucher. All redemptions will be paid in Euros. See below for further information on how to redeem vouchers at IFLA HQ.

The vouchers have an unlimited validity and can be re-used any number of times. This applies to the old-style vouchers previously issued by the former IFLA Office for International Lending, as well as to the new vouchers.

Supplying libraries are encouraged to accept a standard "payment" of one voucher for supplying a loan or a photocopy of up to 15 pages. But they are also, of course, free to charge more (or less) if they wish to do so.

What are the benefits of the Scheme?

Apart from the initial purchase and final redemption of the vouchers, the Scheme eliminates all financial payments when paying for international borrowing and document supply.

Benefits include:

  • No bank charges for either requesting or supplying library
  • No money lost in international exchange rates
  • The vouchers can be retained for future use
  • Libraries are encouraged to offer an effective ILL service in order to "earn" vouchers which they can use or redeem
  • The scheme was originally launched in January 1995, and there are now many participating libraries and institutions around the world.

Please note that, according to the Dutch tax authorities, there may be VAT implications for libraries using this scheme. You are therefore advised to seek authoritative advice within your own country.

How do you purchase vouchers?

Please fill in the Voucher Order Form and email the form to

After we process this form, we will send you your (pro-forma) invoice by email with your credit card payment link if you have chosen credit card payment as preferred payment method. Please check the invoice thoroughly.

After payment has been received and processed, IFLA HQ will send your vouchers via airmail service to the mentioned shipping address on the Voucher Order Form.

How do you redeem vouchers?

If you are a library that lends more than it borrows, you will probably receive more vouchers than you can re-use. You can send in your excess vouchers for a refund to IFLA HQ. All refunds are paid by bank transfer in Euros.

Please fill in the Redemption Form you can find on our website. After this, please print and submit this form together with your vouchers to the following address:

Attn. Voucher dept.
Prins Willem-Alexanderhof 5
2595 BE  The Hague

After receipt and processing of your voucher package, IFLA HQ will process the reimbursement on the bank details provided in the Redemption Form.


Last update: 30 January 2019