Coaching image
Image: Spotify Labs

The IFLA Coaching Initiative is a collaboration between the IFLA CPDWL and Management & Marketing Sections. You can find information about the Coaching Initiative on the CPDWL Projects webpage.

The IFLA Coach Training Series introduces you to the coaching mindset and process, to help you develop your coaching skills. The recordings are delivered in English, while the presentations slides and handouts have been made available in the official IFLA languages. The materials have been created by Vera Keown, associate university librarian at the University of Manitoba, Winnipeg, Canada.


Led by Vera Keown


IFLA Coach Training: 1A – Introduction to Coaching  [19:34]

Learning objectives

  • Define coaching
  • Identify the types of challenges that coaching can address
  • Give examples of the differences between managing, mentoring, counselling and coaching
  • Compare telling versus questioning styles

IFLA Coach Training; 1B – Coaching Principles, Mindset & Roles  [16:36]

Learning objectives

  • Identify the principles of coaching
  • Explain both the coach’s and client’s roles
  • Recognise attributes needed to be an effective coach

IFLA Coach Training: 1C – Coaching Process & Session Guide  [17:21]

Learning objectives

  • Understand the steps in the coaching process
  • Explain the purpose of each step in the coaching process
  • Consider examples of questions to ask in each step of the coaching process

IFLA Coach Training: 1D – Asking Questions

Learning objectives

  • Define open and closed questioning styles
  • Explain the advantages of open questioning style in coaching
  • Restate closed questions as open questions
  • Rephrase open-ended questions to maximise solution thinking

IFLA Coach Training: 1E – Listening & Providing Feedback

Learning objectives

  • Apply active listening and observation skills during coaching conversations
  • Identify personal filters that may get in the way of effective coaching
  • Identify the important elements of providing feedback during coaching conversations

Slides [PDF files]



Chinese (Traditional)

Chinese (Simplified)