IFLA World Library and Information

IFLA General Conference and Assembly

August 2012, Helsinki, Finland

Session 203
16 August 2012 10:45 – 12:45
Room: Session Room 4
Congress track 3: Users driving access and

Empowering library users to solve
problems: our stories

… a two-hour program on Thursday 16 August 2012, offered in
cooperation with the Law
Libraries Section
and the Government Libraries Section.

social scientists we are interested in data gathering and its impact. The six presentations for this program relate
to results of qualitative and quantitative assessments and examples of how
libraries have used these assessments to answer the needs of users.
Specifically we will offer case studies/papers that show the impact of
gathering data and how the data gathering process led to changed or improved services.
Our focus is not on how data was gathered – but how that data was used to
empower users. Program papers include descriptions of interventions/changes
made after data was collected, attempts to understand how users use information
and stories of how data gathering led to new services, etc. Questions and
discussion will follow.

Desk statistics under a microscope =
improved library services

SUSAN GARDNER ARCHAMBAULT (Loyola Marymount University, Los Angeles,
California, USA)

Was wir von unseren Nutzern lernen
können – und wie

SEBASTIAN NIX (Wissenschaftszentrum Berlin für Sozialforschung, Bibliothek und
wissenschaftliche Information, Berlin, Germany)

How to be competitive in the
educational & cultural landscape: the challenge of the Carol I Central
University Library in Bucharest, Romania – case study

MIREILLE RADOI (Carol I Central University Library, Bucharest, Romania)

Libraries supporting national
development goals in Namibia

ELLEN NAMHILA (University of Namibia, Windhoek, Namibia) and RITVA NISKALA
(Namibia Library and Archives Service, Ministry of Education, Windhoek,

Empowering library users, establishing
channel of communication for service quality expectations of trainers from
government Administrative Training Institute (ATI) libraries in India

MANOJ KULKARNI (Yashwantrao Chavan Academy of Development Administration
(YAHSADA), Pune, India) and NEELA J. DESHPANDE (University of Pune, Pune,

Giving them what they need, more
simply: empowering students through internet specific subject websites

DOUG SUAREZ (Brock University, St. Catharines, Ontario, Canada)