Closely aligned to the IFLA Key Initiative 2.4 “Provide tools and infrastructure that support the work of libraries,” the IFLA Reference & Information Services Section (IFLA RISS) has worked to support librarians and library users develop the digital skills which have become survival skills in the COVID era.


The COVID-19 crisis has made our dependence on digital skills clearer than ever before and the work done by the IFLA RISS is more relevant than ever before. The IFLA RISS Standing Committee created two infographics that demonstrate competencies needed for librarians as they help individuals find and make sense of information.

IFLA RISS Chat InfographicThe first infographic can be used by libraries in their delivery of online help via chat services, something that has dramatically grown in importance over the past year.

Download the IFLA RISS Chat Infographic

IFLA RISS Skills InfographicThe second infographic highlights the digital skills today’s reference librarians should master.

Download the IFLA RISS Digital Skills Infographic

The infographics will be translated into all 7 official IFLA languages. If you wish to translate it into your own language, please contact Mattye Laverne Page, the information coordinator of the IFLA RISS Standing Committee.

Download, print, translate, and share the infographics – at home, at your library, in your community, and on social media networks.

We hope this work can be used by librarians around the world to show what they do to address these issues and improve the information ecology in their communities.

Read more about the IFLA Strategy 2019-2024

How is your library or library association engaging with the IFLA Strategy? Let us know! Post on your social media, using the hashtag #IFLAStrategy and #WeAreIFLA or send an email to Despina Gerasimidou, IFLA’s Strategic Development Officer at [email protected].

IFLA Strategy 2019-2024

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