Topic

Key Performance Indicators in Evaluation and Assessment of Library and Information Services

Presenter

Sherine Eid, is the Acting Head of the Quality Improvement Unit, Library Sector at Bibliotheca Alexandrina, Egypt

Abstract

Library evaluation, assessment, and performance measurement can be a daunting process for library managers, but it is essential, especially in these challenging times, as you need to reach out and connect with your community and the library’s stakeholders. Where do you start? What is being evaluated? This workshop builds a working understanding and elaborations on Key Performance Indicators (KPIs) and their applications in different types of libraries aligned with strategic drivers or anticipated outcomes.

Presentation Slides